1. Professional Verification
To maintain the high standards of the Urban Ease ecosystem, we collect identification documents (Aadhar, PAN, Voter ID), professional certifications, and conduct automated background checks. This data is stored in air-gapped encrypted servers and is only used for onboarding and periodic compliance audits.
2. Real-time Location Tracking
The Partner App collects high-precision location data even when the app is in the background. This is **REQUIRED** for:
- Real-time job assignment based on proximity.
- Automated navigation assistance to customer sites.
- Verifying job start and completion times for accurate payouts.
- Safety monitoring during active service tickets.
3. Financial & Payout Data
We collect your bank account details, UPI IDs, and GST information (if applicable) to process weekly settlements. Urban Ease does not store your full banking credentials; sensitive payout information is handled by our PCI-DSS compliant payment processing partner (Razorpay).
4. Performance & Analytics
We track job acceptance rates, customer ratings, and completion times. This data is used by our AI-Matching Algorithm to prioritize high-performing partners for premium bookings and to determine eligibility for the "Platinum" and "Gold" performance tiers.
Data Retention & Deletion
Upon termination of your partnership, we retain essential transaction records for 7 years for tax and legal compliance. All other personal data, including location history and biometric verification details, can be deleted within 30 days of a verified request via the "Delete Account" section in the Partner App settings.